:root{--primary: #0066cc;--primary-dark: #004d99;--primary-light: #e6f2ff;--bg-page: #f6f9fc;--bg-card: #ffffff;--bg-form-section: #f8fafc;--bg-queue-active: #e0efff;--bg-routing-preview: #f0f7ff;--bg-notif-unread: #f0f9ff;--text-primary: #1a1a1a;--text-secondary: #6b7280;--text-muted: #94a3b8;--border: #e2e8f0;--border-light: #f1f5f9;--border-routing: #bfdbfe;--danger: #dc2626;--danger-bg: #fef2f2;--warning: #d97706;--warning-bg: #fffbeb;--success: #059669;--success-bg: #ecfdf5;--info: #2563eb;--info-bg: #eff6ff;--purple: #7c3aed;--purple-bg: #f5f3ff;--color-status-closed: #6b7280;--color-status-closed-bg: #f3f4f6;--color-ch-web: #1d4ed8;--color-ch-web-bg: #eff6ff;--color-ch-email: #374151;--color-ch-email-bg: #f3f4f6;--color-ch-phone: #065f46;--color-sensitive-text: #92400e;--color-sensitive-bg: #fef3c7;--color-transfer-text: #1d4ed8;--color-transfer-bg: #dbeafe;--color-quiet-text: #6b21a8;--color-quiet-bg: #f3e8ff;--color-ceo-text: #854d0e;--color-ceo-bg: #fef9c3;--color-conditional-text: #c2410c;--color-conditional-bg: #fff7ed;--color-female-text: #be185d;--color-female-bg: #fce7f3;--color-female-border: #f472b6;--color-absence-planned-text: #1d4ed8;--color-absence-planned-bg: #dbeafe;--color-notif-badge: #ef4444;--color-notif-flagged: #f59e0b;--color-arch-external-bg: #eff6ff;--color-arch-external-border: #3b82f6;--color-arch-internal-bg: #f0fdf4;--color-arch-internal-border: #22c55e;--color-arch-portal-bg: #faf5ff;--color-arch-portal-border: #a855f7;--overlay-modal: rgba(0,0,0,.5);--overlay-detail: rgba(0,0,0,.3);--overlay-header-btn: rgba(255,255,255,.15);--overlay-header-border: rgba(255,255,255,.2);--overlay-header-hover: rgba(255,255,255,.25);--overlay-logo: rgba(255,255,255,.2);--overlay-logout: rgba(220,38,38,.2);--overlay-logout-border: rgba(220,38,38,.3);--overlay-logout-hover: rgba(220,38,38,.35);--hover: var(--bg-page);--font-family: "Rubik", "Segoe UI", Tahoma, Arial, sans-serif;--font-weight-light: 300;--font-weight-regular: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--font-weight-bold: 700;--line-height-body: 1.6;--line-height-heading: 1.2;--line-height-tight: 1.4;--fs-page-title: 1.4rem;--fs-section-title: 1rem;--fs-modal-title: 1.05rem;--fs-body: .88rem;--fs-label: .85rem;--fs-small: .82rem;--fs-caption: .78rem;--fs-tiny: .75rem;--fs-badge: .7rem;--fs-micro: .65rem;--space-xs: .25rem;--space-sm: .5rem;--space-md: .75rem;--space-base: 1rem;--space-lg: 1.25rem;--space-xl: 1.5rem;--space-2xl: 2rem;--radius: 12px;--radius-sm: 8px;--radius-pill: 20px;--radius-circle: 50%;--radius-tag: 10px;--radius-toggle: 24px;--radius-history: 12px;--radius-notif-badge: 9px;--radius-arch-note: 6px;--radius-code: 4px;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .08);--shadow-md: 0 4px 12px rgba(0, 0, 0, .1);--shadow-header: 0 2px 8px rgba(0, 0, 0, .15);--shadow-dropdown: 0 4px 16px rgba(0, 0, 0, .18);--shadow-toggle: 0 1px 3px rgba(0,0,0,.15);--shadow-slide-panel: -4px 0 20px rgba(0,0,0,.15);--shadow-approval-card: 0 4px 12px rgba(0,0,0,.06);--shadow-approval-kpi: 0 4px 12px rgba(0,0,0,.08);--transition-fast: all .15s ease;--transition-base: all .2s ease;--transition-slow: all .3s ease;--focus-ring: 0 0 0 3px var(--primary-light);--header-height: 64px;--sidebar-width: 272px;--slide-panel-width: 540px;--queue-panel-width: 360px;--modal-width: 520px;--modal-wide-width: 740px}.text-page-title{font-size:var(--fs-page-title);font-weight:var(--font-weight-bold);line-height:var(--line-height-heading)}.text-section{font-size:var(--fs-section-title);font-weight:var(--font-weight-semibold)}.text-modal{font-size:var(--fs-modal-title);font-weight:var(--font-weight-semibold)}.text-body{font-size:var(--fs-body);font-weight:var(--font-weight-regular)}.text-label{font-size:var(--fs-label);font-weight:var(--font-weight-medium)}.text-small{font-size:var(--fs-small)}.text-caption{font-size:var(--fs-caption);font-weight:var(--font-weight-medium)}.text-tiny{font-size:var(--fs-tiny)}:focus-visible:not(input):not(select):not(textarea){outline:2px solid var(--primary);outline-offset:2px}.data-table th:focus-visible,.data-table tbody tr:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}.settings-tab-btn:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.card-base{background:var(--bg-card);border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border)}.card-hover{transition:var(--transition-base)}.card-hover:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.accent-border-danger{border-right:4px solid var(--danger)}.accent-border-warning{border-right:4px solid var(--warning)}.accent-border-primary{border-right:3px solid var(--primary)}.btn{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem 1rem;border-radius:var(--radius-sm);font-size:var(--fs-label);font-weight:var(--font-weight-medium);font-family:inherit;cursor:pointer;transition:var(--transition-base);border:none}.btn:disabled,.btn[aria-disabled=true]{opacity:.4;cursor:not-allowed;pointer-events:auto}.btn:disabled:hover,.btn[aria-disabled=true]:hover{background:inherit}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark)}.btn-secondary{background:#fff;color:var(--text-primary);border:1px solid var(--border)}.btn-secondary:hover{background:var(--bg-page)}.btn-sm{padding:.3rem .7rem;font-size:var(--fs-caption)}.btn-icon{padding:.4rem;background:transparent;color:var(--text-secondary);border:none;cursor:pointer;border-radius:var(--radius-sm);font-size:1rem;transition:var(--transition-base)}.btn-icon:hover{background:var(--primary-light);color:var(--primary)}.btn-success{background:var(--success-bg);color:var(--success);border:1px solid var(--success)}.btn-success:hover{background:var(--success);color:#fff}.btn-warning{background:var(--warning-bg);color:var(--warning);border:1px solid var(--warning)}.btn-warning:hover{background:var(--warning);color:#fff}.btn-danger{background:var(--danger-bg);color:var(--danger);border:1px solid var(--danger)}.btn-danger:hover{background:var(--danger);color:#fff}.form-group{margin-bottom:1rem}.form-label{display:block;font-size:var(--fs-body);font-weight:var(--font-weight-medium);color:var(--text-primary);margin-bottom:.3rem}.required{color:var(--danger)}.form-input{width:100%;padding:.6rem .85rem;border:1px solid var(--border);border-radius:var(--radius-sm);font-size:var(--fs-body);font-family:inherit}.form-input:focus{outline:none;border-color:var(--primary);box-shadow:var(--focus-ring)}.form-input.validation-error,.filter-input.validation-error{border-color:var(--danger)!important;box-shadow:0 0 0 2px #dc354526}.validation-error-msg{color:var(--danger);font-size:var(--fs-caption);margin-top:2px}.field-error{display:block;font-size:.78rem;color:var(--danger);margin-top:.25rem;line-height:1.3}.form-textarea{min-height:80px;resize:vertical}.form-select{width:100%;padding:.6rem .85rem;border:1px solid var(--border);border-radius:var(--radius-sm);font-size:var(--fs-body);font-family:inherit;background:#fff}.form-select:focus{outline:none;border-color:var(--primary);box-shadow:var(--focus-ring)}.form-select:disabled{background:var(--bg-page);color:var(--text-muted);cursor:not-allowed}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.form-row.col3{grid-template-columns:1fr 1fr 1fr}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.form-grid .full-width{grid-column:1 / -1}.form-hint{font-size:var(--fs-tiny);color:var(--text-secondary);margin-top:.25rem}.form-section{background:var(--bg-form-section);border-radius:var(--radius-sm);padding:var(--space-lg);margin-bottom:1rem;border:1px solid var(--border-light)}.form-section-header{display:flex;justify-content:space-between;align-items:center;cursor:pointer;margin-bottom:1rem}.form-section-title{font-size:.95rem;font-weight:var(--font-weight-semibold);color:var(--primary)}.section-toggle{color:var(--text-secondary);font-size:var(--fs-label)}.field-info-icon{position:relative;display:inline-block;cursor:help;margin-right:.3rem;font-size:.82rem;vertical-align:middle}.field-info-icon .field-info-tip{display:none;position:absolute;bottom:calc(100% + 7px);right:-8px;background:#333;color:#fff;font-size:.76rem;line-height:1.5;padding:.45rem .65rem;border-radius:6px;white-space:normal;width:230px;z-index:1001;box-shadow:0 4px 12px #0003;pointer-events:none}.field-info-icon .field-info-tip:after{content:"";position:absolute;top:100%;right:14px;border:5px solid transparent;border-top-color:#333}.field-info-icon:hover .field-info-tip,.field-info-icon:focus .field-info-tip{display:block}.sla-note{display:inline-block;background:var(--info-bg);color:var(--info);font-size:var(--fs-tiny);padding:2px 8px;border-radius:var(--radius-sm);margin-right:.5rem}.upload-zone{border:2px dashed var(--border);border-radius:var(--radius-sm);padding:2rem;text-align:center;color:var(--text-secondary);cursor:pointer;transition:var(--transition-base)}.upload-zone:hover{border-color:var(--primary);background:var(--primary-light)}.upload-icon{font-size:2rem;margin-bottom:.5rem}.upload-hint{font-size:var(--fs-tiny);margin-top:.5rem;color:var(--text-muted)}.radio-group{display:flex;gap:1.5rem}.radio-option{display:flex;align-items:center;gap:.5rem;cursor:pointer;font-size:var(--fs-body)}.form-checkbox-group{display:flex;flex-wrap:wrap;gap:.75rem;margin-top:.5rem}.form-checkbox{display:flex;align-items:center;gap:.4rem;font-size:var(--fs-label);cursor:pointer}.form-actions{display:flex;justify-content:space-between;padding:1rem var(--space-lg);border-top:1px solid var(--border);background:var(--bg-form-section);border-radius:0 0 var(--radius) var(--radius)}.form-actions-right{display:flex;gap:.5rem}.poa-upload-area{border:2px dashed var(--border);border-radius:var(--radius-sm);padding:1.5rem;text-align:center;cursor:pointer;transition:var(--transition-base)}.poa-upload-area:hover{border-color:var(--primary);background:var(--primary-light)}.poa-file-attached{display:flex;align-items:center;gap:.5rem;padding:.5rem .75rem;background:var(--success-bg);border-radius:var(--radius-sm);font-size:var(--fs-label)}.filter-bar{background:#fff;border-radius:var(--radius);padding:var(--space-lg);box-shadow:var(--shadow-sm);border:1px solid var(--border);margin-bottom:1rem}.filter-row{display:flex;gap:.75rem;flex-wrap:wrap;align-items:flex-end}.filter-row+.filter-row{margin-top:.75rem}.filter-group{display:flex;flex-direction:column;gap:.3rem}.filter-group.flex-1{flex:1;min-width:180px}.filter-label{font-size:var(--fs-caption);font-weight:var(--font-weight-medium);color:var(--text-secondary)}.filter-input{padding:.55rem .75rem;border:1px solid var(--border);border-radius:var(--radius-sm);font-size:.87rem;font-family:inherit;background:#fff;min-width:130px}.filter-input:focus{outline:none;border-color:var(--primary);box-shadow:var(--focus-ring)}.filter-input::placeholder{color:var(--text-muted)}.data-table{width:100%;border-collapse:collapse}.data-table th{background:var(--bg-page);padding:.7rem 1rem;font-size:var(--fs-small);font-weight:var(--font-weight-semibold);color:var(--text-secondary);text-align:right;border-bottom:1px solid var(--border);white-space:nowrap;position:sticky;top:0;z-index:2}.data-table td{padding:.7rem 1rem;font-size:.86rem;border-bottom:1px solid var(--border-light);vertical-align:middle}.data-table tr:last-child td{border-bottom:none}.data-table tbody tr{cursor:pointer}.data-table tbody tr:hover td{background:var(--primary-light)}th[data-sort]{cursor:pointer;-webkit-user-select:none;user-select:none;transition:background .15s ease}th[data-sort]:hover{background:var(--primary-light)}th[data-sort]:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}th[data-sort].sort-asc,th[data-sort].sort-desc{color:var(--text-primary);background:var(--primary-light)}th[data-sort] .sort-icon{display:inline-block;margin-inline-start:.25rem;font-size:.75rem;color:var(--text-muted)}th[data-sort].sort-asc .sort-icon,th[data-sort].sort-desc .sort-icon{color:var(--primary)}.routing-table{width:100%;border-collapse:collapse;font-size:var(--fs-label)}.routing-table th{background:var(--bg-page);padding:.6rem .75rem;text-align:right;font-weight:var(--font-weight-semibold);font-size:.8rem;color:var(--text-secondary);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:2}.routing-table td{padding:.6rem .75rem;border-bottom:1px solid var(--border-light)}.routing-table tr:hover td{background:var(--primary-light)}.handler-summary-table{width:100%;border-collapse:collapse;font-size:var(--fs-label);margin-top:.75rem}.handler-summary-table th{background:var(--bg-page);padding:.5rem .75rem;text-align:right;font-weight:var(--font-weight-semibold);font-size:.8rem;border-bottom:1px solid var(--border);position:sticky;top:0;z-index:2}.handler-summary-table td{padding:.5rem .75rem;border-bottom:1px solid var(--border-light)}.absence-table{width:100%;border-collapse:collapse;margin-top:.75rem}.absence-table th{background:var(--bg-page);padding:.5rem .75rem;font-size:var(--fs-caption);font-weight:var(--font-weight-semibold);color:var(--text-secondary);text-align:right;border-bottom:1px solid var(--border);position:sticky;top:0;z-index:2}.absence-table td{padding:.5rem .75rem;font-size:var(--fs-label);border-bottom:1px solid var(--border-light)}.section-card{background:#fff;border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border);overflow:hidden;margin-bottom:1.5rem}.section-header{display:flex;justify-content:space-between;align-items:center;padding:1rem var(--space-lg);border-bottom:1px solid var(--border)}.section-title{font-size:var(--fs-section-title);font-weight:var(--font-weight-semibold)}.section-link{font-size:var(--fs-label);color:var(--primary);text-decoration:none;cursor:pointer}.kpi-card{background:#fff;border-radius:var(--radius);padding:var(--space-lg);box-shadow:var(--shadow-sm);border:1px solid var(--border);transition:var(--transition-base)}.kpi-card.clickable{cursor:pointer}.kpi-card.clickable:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.kpi-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:.5rem}.kpi-icon{width:44px;height:44px;border-radius:var(--radius-tag);display:flex;align-items:center;justify-content:center;font-size:1.3rem}.kpi-icon.blue{background:var(--primary-light)}.kpi-icon.info{background:var(--info-bg)}.kpi-icon.warning{background:var(--warning-bg)}.kpi-icon.danger{background:var(--danger-bg)}.kpi-icon.success{background:var(--success-bg)}.kpi-icon.purple{background:var(--purple-bg)}.kpi-value{font-size:2rem;font-weight:var(--font-weight-bold);line-height:1}.kpi-value.blue{color:var(--primary)}.kpi-value.info{color:var(--info)}.kpi-value.warning{color:var(--warning)}.kpi-value.danger{color:var(--danger)}.kpi-value.success{color:var(--success)}.kpi-value.purple{color:var(--purple)}.kpi-title{font-size:.9rem;font-weight:var(--font-weight-semibold);color:var(--text-primary)}.kpi-subtitle{font-size:var(--fs-caption);color:var(--text-secondary);margin-top:2px}.alert-card{background:#fff;border-radius:var(--radius);padding:var(--space-lg);box-shadow:var(--shadow-sm);border:1px solid var(--border);cursor:pointer;border-right:4px solid;transition:var(--transition-base)}.alert-card:hover{box-shadow:var(--shadow-md)}.alert-card.danger{border-right-color:var(--danger)}.alert-card.warning{border-right-color:var(--warning)}.alert-header{display:flex;align-items:center;gap:.5rem;margin-bottom:.4rem}.alert-title{font-weight:var(--font-weight-semibold);font-size:.92rem}.alert-count{font-size:var(--fs-body);color:var(--text-secondary)}.alert-link{font-size:var(--fs-small);color:var(--primary);margin-top:.5rem}.admin-section{background:#fff;border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border);overflow:hidden;margin-bottom:1.5rem}.admin-section-header{padding:1rem var(--space-lg);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;background:var(--bg-form-section)}.admin-section-title{font-size:var(--fs-section-title);font-weight:var(--font-weight-semibold);color:var(--primary)}.template-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem;margin-bottom:.75rem;cursor:pointer;transition:var(--transition-base)}.template-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.template-card .template-name{font-weight:var(--font-weight-semibold);font-size:.92rem;margin-bottom:.3rem}.template-card .template-trigger{font-size:.8rem;color:var(--text-secondary)}.template-card .template-preview{font-size:var(--fs-small);color:var(--text-secondary);margin-top:.5rem;border-top:1px solid var(--border-light);padding-top:.5rem;white-space:pre-wrap;max-height:60px;overflow:hidden}.template-modal-body{font-size:var(--fs-body);line-height:1.8;direction:rtl;background:var(--bg-form-section);padding:1rem;border-radius:var(--radius-sm);border:1px solid var(--border-light)}.template-placeholder{background:var(--color-sensitive-bg);color:var(--color-sensitive-text);padding:1px 6px;border-radius:4px;font-size:var(--fs-small);font-weight:var(--font-weight-medium)}.approval-kpi-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem;text-align:center;cursor:pointer;transition:var(--transition-base)}.approval-kpi-card .kpi-value{font-size:1.4rem;font-weight:var(--font-weight-bold);color:var(--text-primary)}.approval-kpi-card .kpi-label{font-size:var(--fs-caption);color:var(--text-secondary);margin-top:.15rem}.approval-stats-card{background:#fff;border-radius:var(--radius);padding:1rem;box-shadow:var(--shadow-sm);border:1px solid var(--border);text-align:center}.approval-stats-card .stat-title{font-size:var(--fs-small);color:var(--text-secondary);margin-bottom:.25rem}.approval-stats-card .stat-number{font-size:1.8rem;font-weight:var(--font-weight-bold)}.approval-card{border:1px solid var(--border);border-radius:var(--radius-sm);margin-bottom:1rem;overflow:hidden;transition:var(--transition-base);border-right:4px solid var(--border)}.approval-card-body{display:grid;grid-template-columns:1fr 1fr;gap:.5rem;padding:1rem;font-size:var(--fs-label)}.case-header-card{background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem var(--space-lg);margin-bottom:1rem}.case-header-top{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:.75rem}.case-id-section{display:flex;align-items:center;gap:.75rem}.case-number-big{font-size:1.1rem;font-weight:var(--font-weight-bold);color:var(--primary)}.case-header-meta{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:.5rem;font-size:var(--fs-small)}.case-meta-item{display:flex;gap:.35rem}.case-meta-label{color:var(--text-muted);white-space:nowrap}.case-meta-value{font-weight:var(--font-weight-medium)}.case-ref{font-size:var(--fs-body);color:var(--text-secondary);margin-bottom:1rem}.case-ref strong{color:var(--text-primary)}.field-grid-detail{display:grid;grid-template-columns:repeat(3,1fr);gap:.75rem;margin-bottom:1rem}.field-grid-detail .field-item{display:flex;flex-direction:column;gap:.2rem}.field-grid-detail .field-label{font-size:var(--fs-caption);color:var(--text-muted)}.field-grid-detail .field-value{font-size:var(--fs-body);font-weight:var(--font-weight-medium)}.field-grid-detail .field-value.mono{font-family:monospace}.field-grid-detail .field-value.ltr{direction:ltr;text-align:right}.description-box{background:var(--bg-page);border:1px solid var(--border);border-radius:var(--radius-sm);padding:1rem;font-size:var(--fs-body);line-height:1.7;margin-top:.5rem}.email-card{background:#fff;border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border);margin-bottom:1rem;overflow:hidden}.email-card-header{padding:1rem var(--space-lg);border-bottom:1px solid var(--border)}.email-meta{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:.75rem}.email-sender-info{display:flex;gap:.75rem;align-items:center}.email-avatar{width:40px;height:40px;border-radius:var(--radius-circle);background:var(--primary-light);color:var(--primary);display:flex;align-items:center;justify-content:center;font-weight:var(--font-weight-semibold);font-size:var(--fs-label)}.email-sender-name{font-weight:var(--font-weight-semibold);font-size:.9rem}.email-sender-email{font-size:var(--fs-caption);color:var(--text-secondary)}.email-date{font-size:var(--fs-caption);color:var(--text-muted)}.email-subject{font-size:var(--fs-section-title);font-weight:var(--font-weight-semibold);color:var(--text-primary)}.email-body{padding:1rem var(--space-lg);font-size:var(--fs-body);line-height:1.7;max-height:200px;overflow-y:auto;white-space:pre-wrap}.email-attachments{padding:.75rem var(--space-lg);background:var(--bg-form-section);border-top:1px solid var(--border-light);display:flex;gap:.5rem;flex-wrap:wrap}.attachment-item{display:inline-flex;align-items:center;gap:.35rem;padding:4px 10px;background:#fff;border:1px solid var(--border);border-radius:var(--radius-pill);font-size:var(--fs-caption)}.classify-card{background:#fff;border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border);margin-bottom:1rem}.classify-header{padding:1rem var(--space-lg);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;background:var(--bg-form-section)}.classify-header h3{font-size:.95rem;font-weight:var(--font-weight-semibold)}.classify-body{padding:var(--space-lg)}.applicant-card{background:#fff;border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border);margin-bottom:1rem;overflow:hidden}.applicant-header{padding:1rem var(--space-lg);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;background:var(--bg-form-section)}.applicant-body{padding:var(--space-lg)}.applicant-search-row{display:flex;gap:.5rem;margin-bottom:1rem}.applicant-result{display:none;padding:.75rem;background:var(--bg-page);border-radius:var(--radius-sm)}.applicant-result.visible{display:block}.applicant-result-row{display:flex;gap:1.5rem;flex-wrap:wrap}.applicant-result-field{font-size:var(--fs-label)}.applicant-result-field strong{display:block;font-size:var(--fs-tiny);color:var(--text-secondary);font-weight:var(--font-weight-medium);margin-bottom:2px}.sensitive-warning{display:none;background:var(--danger-bg);color:var(--danger);padding:.6rem 1rem;border-radius:var(--radius-sm);font-size:var(--fs-small);margin-top:.75rem}.sensitive-warning.visible{display:block}.confirm-details{display:grid;grid-template-columns:1fr 1fr;gap:.75rem;margin-bottom:1rem}.confirm-field{font-size:var(--fs-label)}.confirm-field-label{font-size:var(--fs-tiny);color:var(--text-secondary);margin-bottom:2px}.confirm-field-value{font-weight:var(--font-weight-medium)}.confirm-field.full-width{grid-column:1 / -1}.confirm-routing-box{background:var(--info-bg);padding:.75rem;border-radius:var(--radius-sm);border:1px solid var(--border-routing);display:flex;align-items:center;gap:.75rem}.comm-card{border:1px solid var(--border);border-radius:var(--radius-sm);padding:.75rem 1rem;margin-bottom:.75rem}.comm-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.35rem;font-size:var(--fs-small)}.comm-card-type{padding:2px 8px;border-radius:var(--radius-tag);font-size:.72rem;font-weight:var(--font-weight-medium);background:var(--bg-page)}.comm-card-body{font-size:var(--fs-label);line-height:1.6;color:var(--text-secondary)}.routing-preview{background:var(--bg-routing-preview);border:1px solid var(--border-routing);border-radius:var(--radius-sm);padding:1rem;margin-top:1rem}.routing-preview-title{font-size:var(--fs-small);font-weight:var(--font-weight-semibold);color:var(--primary);margin-bottom:.75rem}.routing-result{display:flex;align-items:center;gap:.75rem}.routing-avatar{width:40px;height:40px;border-radius:var(--radius-circle);background:var(--primary-light);color:var(--primary);display:flex;align-items:center;justify-content:center;font-weight:var(--font-weight-semibold);font-size:var(--fs-label);border:2px solid var(--primary)}.routing-handler-name{font-weight:var(--font-weight-semibold);font-size:var(--fs-body)}.routing-handler-unit{font-size:.8rem;color:var(--text-secondary)}.routing-ext-id{font-size:.72rem;font-family:monospace;color:var(--text-muted);margin-top:2px}.status-badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:var(--radius-pill);font-size:var(--fs-caption);font-weight:var(--font-weight-medium);white-space:nowrap}.status-new{background:var(--primary-light);color:var(--primary)}.status-inprogress{background:var(--info-bg);color:var(--info)}.status-info-completion{background:var(--warning-bg);color:var(--warning)}.status-approval{background:var(--purple-bg);color:var(--purple)}.status-closed{background:var(--color-status-closed-bg);color:var(--color-status-closed)}.status-cancelled{background:var(--danger-bg);color:var(--danger)}.sub-status-text{font-size:.74rem;color:var(--text-secondary)}.sla-pill{display:inline-flex;align-items:center;gap:3px;padding:3px 8px;border-radius:var(--radius-pill);font-size:var(--fs-tiny);font-weight:var(--font-weight-semibold);white-space:nowrap}.sla-green{background:var(--success-bg);color:var(--success)}.sla-orange{background:var(--warning-bg);color:var(--warning)}.sla-red{background:var(--danger-bg);color:var(--danger)}.ch-badge{display:inline-block;padding:2px 7px;border-radius:var(--radius-tag);font-size:.73rem;font-weight:var(--font-weight-medium)}.ch-web{background:var(--color-ch-web-bg);color:var(--color-ch-web)}.ch-email{background:var(--color-ch-email-bg);color:var(--color-ch-email)}.ch-phone{background:var(--success-bg);color:var(--color-ch-phone)}.sensitive-badge{display:inline-block;padding:2px 7px;border-radius:var(--radius-tag);font-size:var(--fs-badge);background:var(--color-sensitive-bg);color:var(--color-sensitive-text);margin-right:3px}.transfer-badge{display:inline-block;padding:2px 7px;border-radius:var(--radius-tag);font-size:var(--fs-badge);background:var(--color-transfer-bg);color:var(--color-transfer-text);margin-right:3px}.quiet-badge{display:inline-block;padding:2px 7px;border-radius:var(--radius-tag);font-size:var(--fs-badge);background:var(--color-quiet-bg);color:var(--color-quiet-text);margin-right:3px}.type-badge{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border-radius:var(--radius-pill);font-size:.8rem;font-weight:var(--font-weight-medium)}.type-badge.private{background:var(--primary-light);color:var(--primary)}.type-badge.org{background:var(--info-bg);color:var(--info)}.type-badge.sensitive{background:var(--danger-bg);color:var(--danger)}.inquiries-count{display:inline-flex;align-items:center;justify-content:center;min-width:28px;height:24px;padding:0 6px;border-radius:12px;font-size:.8rem;font-weight:var(--font-weight-semibold);background:var(--bg-page);color:var(--text-secondary)}.inquiries-count.has-active{background:var(--primary-light);color:var(--primary)}.cases-count{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:12px;font-size:.8rem;font-weight:var(--font-weight-semibold);background:var(--primary-light);color:var(--primary)}.role-badge{display:inline-flex;padding:4px 10px;border-radius:var(--radius-pill);font-size:var(--fs-caption);font-weight:var(--font-weight-medium)}.role-badge.manager-user{background:var(--primary-light);color:var(--primary)}.role-badge.assignee-user{background:var(--info-bg);color:var(--info)}.role-badge.sys-admin{background:var(--danger-bg);color:var(--danger)}.approval-type-badge{display:inline-block;padding:3px 9px;border-radius:var(--radius-pill);font-size:var(--fs-tiny);font-weight:var(--font-weight-medium)}.approval-legal{background:var(--purple-bg);color:var(--purple)}.approval-ceo{background:var(--color-ceo-bg);color:var(--color-ceo-text)}.nav-badge{background:var(--danger);color:#fff;font-size:var(--fs-micro);font-weight:var(--font-weight-bold);padding:1px 6px;border-radius:var(--radius-tag);line-height:1.4}.history-badge{padding:3px 10px;border-radius:12px;font-size:var(--fs-caption);font-weight:var(--font-weight-medium);white-space:nowrap}.history-badge.conditional{background:var(--color-conditional-bg);color:var(--color-conditional-text)}.absence-status{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:12px;font-size:var(--fs-tiny);font-weight:var(--font-weight-medium)}.absence-status.active-now{background:var(--success-bg);color:var(--success)}.absence-status.planned{background:var(--color-absence-planned-bg);color:var(--color-absence-planned-text)}.absence-status.ended{background:var(--color-status-closed-bg);color:var(--color-status-closed)}.tree-status{font-size:var(--fs-tiny);padding:2px 8px;border-radius:var(--radius-tag);font-weight:var(--font-weight-medium)}.tree-status.active{background:var(--success-bg);color:var(--success)}.tree-status.inactive{background:var(--bg-page);color:var(--text-muted)}.notif-recipients{display:flex;gap:4px;flex-wrap:wrap;margin-top:4px}.notif-recipient-tag{display:inline-block;padding:1px 6px;border-radius:8px;font-size:.68rem;font-weight:var(--font-weight-medium);background:var(--primary-light);color:var(--primary)}.notif-type-tag{display:inline-block;padding:1px 6px;border-radius:8px;font-size:.68rem;font-weight:var(--font-weight-medium);background:var(--color-status-closed-bg);color:var(--text-secondary);margin-right:4px}.notif-external{background:var(--color-sensitive-bg);color:var(--color-sensitive-text)}.queue-tag{display:inline-block;padding:2px 6px;border-radius:8px;font-size:var(--fs-badge);font-weight:var(--font-weight-medium)}.queue-tag.has-attachments{background:var(--info-bg);color:var(--info)}.queue-tag.sensitive-tag{background:var(--danger-bg);color:var(--danger)}.main-nav{background:#fff;border-bottom:1px solid var(--border);padding:0 2rem;display:flex;gap:0;position:sticky;top:var(--header-height);z-index:99}.nav-tab{padding:.85rem 1.25rem;font-size:.9rem;font-weight:var(--font-weight-medium);color:var(--text-secondary);cursor:pointer;border:none;background:none;font-family:inherit;border-bottom:3px solid transparent;transition:var(--transition-base);display:flex;align-items:center;gap:.4rem}.nav-tab:hover{color:var(--primary);background:var(--primary-light)}.nav-tab.active{color:var(--primary);border-bottom-color:var(--primary)}.tab-content{display:none}.tab-content.active{display:block}.detail-tabs{display:flex;border-bottom:1px solid var(--border);padding:0 var(--space-lg);gap:0;background:#fff}.detail-tab{padding:.7rem 1rem;font-size:var(--fs-body);font-weight:var(--font-weight-medium);color:var(--text-secondary);cursor:pointer;border:none;background:none;border-bottom:3px solid transparent;font-family:inherit;transition:var(--transition-base)}.detail-tab.active{color:var(--primary);border-bottom-color:var(--primary)}.detail-tab-content{display:none;padding:var(--space-lg)}.detail-tab-content.active{display:block}.detail-action-bar{display:flex;flex-wrap:wrap;gap:.5rem;padding:1rem var(--space-lg);border-bottom:1px solid var(--border);background:var(--bg-form-section)}.approval-tabs .atab{padding:.5rem 1rem;cursor:pointer;font-size:var(--fs-body);font-weight:var(--font-weight-medium);border-bottom:2px solid transparent;margin-bottom:-2px;color:var(--text-secondary)}.approval-tab-content{display:none}.approval-tab-content.active{display:block}.settings-tabs{display:flex;gap:0;border-bottom:2px solid var(--border);margin-bottom:1.25rem}.settings-tab-btn{padding:.6rem 1.25rem;font-size:var(--fs-body);font-weight:var(--font-weight-medium);color:var(--text-secondary);cursor:pointer;border:none;background:none;font-family:inherit;border-bottom:2px solid transparent;margin-bottom:-2px;transition:var(--transition-base)}.settings-tab-btn:hover{color:var(--primary)}.settings-tab-btn.active{color:var(--primary);border-bottom-color:var(--primary)}.settings-panel{display:none}.settings-panel.active{display:block}.modal-overlay{display:none;position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;z-index:1000;align-items:center;justify-content:center}.modal-overlay.open{display:flex}.modal-container{background:#fff;border-radius:var(--radius);width:100%;max-width:var(--modal-width);max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-md)}.modal-container.modal-wide{max-width:var(--modal-wide-width)}.modal-header{padding:var(--space-lg);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.modal-title{font-size:var(--fs-modal-title);font-weight:var(--font-weight-semibold)}.modal-close{background:none;border:none;font-size:1.4rem;cursor:pointer;color:var(--text-secondary);line-height:1;padding:.25rem}.modal-close:hover{color:var(--text-primary)}.modal-body{padding:var(--space-lg)}.modal-footer{padding:1rem var(--space-lg);border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:.75rem}.detail-overlay{display:none;position:fixed;top:0;left:0;right:0;bottom:0;background:#0000004d;z-index:500}.detail-overlay.open{display:block}.detail-slide-panel{position:fixed;top:0;left:0;width:var(--slide-panel-width);height:100%;background:#fff;box-shadow:-4px 0 20px #00000026;z-index:501;transform:translate(-100%);transition:transform .3s ease;overflow-y:auto}.detail-overlay.open .detail-slide-panel{transform:translate(0)}.detail-slide-header{padding:var(--space-lg);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;position:sticky;top:0;background:#fff;z-index:10}.detail-slide-title{font-size:var(--fs-modal-title);font-weight:var(--font-weight-semibold)}.detail-slide-body{padding:var(--space-lg)}.detail-section{margin-bottom:1.25rem}.detail-section-title{font-weight:var(--font-weight-semibold);font-size:.92rem;margin:1rem 0 .5rem;padding-bottom:.35rem;border-bottom:1px solid var(--border-light)}.detail-field{display:flex;justify-content:space-between;align-items:center;padding:.45rem 0}.detail-field-label{font-size:var(--fs-label);color:var(--text-secondary)}.detail-field-value{font-size:var(--fs-body);font-weight:var(--font-weight-medium);color:var(--text-primary);text-align:left}.detail-avatar-section{text-align:center;padding-bottom:1.25rem;border-bottom:1px solid var(--border-light);margin-bottom:1.25rem}.detail-avatar-lg{width:64px;height:64px;border-radius:var(--radius-circle);display:flex;align-items:center;justify-content:center;font-size:1.3rem;font-weight:var(--font-weight-bold);background:var(--primary-light);color:var(--primary);border:3px solid var(--primary);margin:0 auto .75rem}.linked-case-item{display:flex;align-items:center;justify-content:space-between;padding:.65rem;background:var(--bg-page);border-radius:var(--radius-sm);cursor:pointer;transition:var(--transition-fast);margin-bottom:.5rem}.linked-case-item:hover{background:var(--primary-light)}.linked-case-number{font-size:var(--fs-label);font-weight:var(--font-weight-semibold);color:var(--primary)}.linked-case-subject{font-size:.8rem;color:var(--text-secondary)}.info-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem}.info-field{padding:.5rem 0}.info-label{font-size:var(--fs-tiny);color:var(--text-secondary);margin-bottom:2px}.info-value{font-size:var(--fs-body);font-weight:var(--font-weight-medium);color:var(--text-primary)}.history-item{display:flex;gap:1rem;padding:.75rem 0;border-bottom:1px solid var(--border-light)}.history-item:last-child{border-bottom:none}.history-dot{width:10px;height:10px;border-radius:var(--radius-circle);background:var(--primary);flex-shrink:0;margin-top:.4rem}.history-date{font-size:var(--fs-tiny);color:var(--text-secondary);min-width:100px}.history-text{font-size:var(--fs-body)}.history-card{display:flex;gap:1rem;padding:.75rem 0;border-bottom:1px solid var(--border-light);font-size:var(--fs-label)}.app-header{background:linear-gradient(135deg,var(--primary-dark) 0%,var(--primary) 100%);color:#fff;padding:0 2rem;height:var(--header-height);display:flex;align-items:center;justify-content:space-between;box-shadow:var(--shadow-header);position:sticky;top:0;z-index:100}.header-right,.header-left{display:flex;align-items:center;gap:.75rem}.app-logo{font-size:1.2rem;font-weight:var(--font-weight-bold);display:flex;align-items:center;gap:.75rem}.logo-icon{width:36px;height:36px;background:#fff3;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;font-size:1.2rem}.header-logo{height:46px;width:auto;object-fit:contain;border-radius:4px}.header-cat{position:absolute;left:1rem;top:100%;height:46px;width:auto;z-index:99;pointer-events:none;filter:drop-shadow(0 1px 2px rgba(0,0,0,.2));-webkit-user-select:none;user-select:none}.app-logo span{opacity:.8;font-weight:var(--font-weight-regular);font-size:.88rem;margin-right:.5rem}.header-btn{background:#ffffff26;border:1px solid rgba(255,255,255,.2);color:#fff;padding:6px 14px;border-radius:var(--radius-sm);cursor:pointer;font-size:var(--fs-label);font-family:inherit;transition:var(--transition-base);display:flex;align-items:center;gap:6px}.header-btn:hover{background:#ffffff40}.header-btn.logout{background:#dc262633;border-color:#dc26264d}.header-btn.logout:hover{background:#dc262659}.notification-bell{position:relative;background:#ffffff26;border:1px solid rgba(255,255,255,.2);color:#fff;width:38px;height:38px;border-radius:var(--radius-circle);display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:1.1rem;transition:var(--transition-base)}.notification-bell:hover{background:#ffffff40}.notification-badge{position:absolute;top:-4px;left:-4px;background:var(--color-notif-badge);color:#fff;font-size:var(--fs-micro);font-weight:var(--font-weight-bold);min-width:18px;height:18px;border-radius:9px;display:flex;align-items:center;justify-content:center;border:2px solid var(--primary-dark)}.user-chip{background:#ffffff26;border:1px solid rgba(255,255,255,.2);border-radius:var(--radius-pill);padding:6px 14px;font-size:var(--fs-small);display:flex;align-items:center;gap:8px;cursor:pointer;transition:var(--transition-base);position:relative}.user-chip:hover{background:#ffffff40}.user-chip-info{display:flex;flex-direction:column;line-height:var(--line-height-heading)}.user-chip-name{font-weight:var(--font-weight-semibold);font-size:var(--fs-small)}.user-chip-role{font-size:var(--fs-badge);opacity:.75}.user-dropdown{display:none;position:fixed;background:#fff;border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:var(--shadow-dropdown);min-width:230px;z-index:9999;max-height:400px;overflow-y:auto}.user-dropdown-item{padding:10px 14px;cursor:pointer;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:2px;color:var(--text-primary);transition:background .15s}.user-dropdown-item:last-child{border-bottom:none}.user-dropdown-item:hover{background:var(--bg-page)}.user-dropdown-item.active{background:var(--primary);color:#fff}.user-dropdown-item .user-item-name{font-size:var(--fs-label);font-weight:var(--font-weight-semibold)}.user-dropdown-item .user-item-role{font-size:var(--fs-tiny);opacity:.65}.user-dropdown-item.active .user-item-role{opacity:.85}.user-sidebar{width:var(--sidebar-width);flex-shrink:0;background:#fff;border-radius:var(--radius);padding:var(--space-xl);box-shadow:var(--shadow-sm);border:1px solid var(--border);align-self:flex-start;position:sticky;top:138px}.user-header{text-align:center;margin-bottom:1.25rem;padding-bottom:1.25rem;border-bottom:1px solid var(--border)}.user-avatar{width:72px;height:72px;background:var(--primary-light);border-radius:var(--radius-circle);display:flex;align-items:center;justify-content:center;font-size:28px;border:3px solid var(--primary);margin:0 auto .75rem}.user-name{font-size:var(--fs-modal-title);font-weight:var(--font-weight-semibold);margin-bottom:4px}.user-role{display:inline-block;font-size:var(--fs-tiny);font-weight:var(--font-weight-medium);background:var(--primary);color:#fff;padding:3px 12px;border-radius:var(--radius-tag)}.user-unit{font-size:var(--fs-small);color:var(--text-secondary);margin-top:6px}.user-stats{display:flex;flex-direction:column;gap:.75rem;margin-bottom:1.5rem}.stat-row{display:flex;justify-content:space-between;align-items:center;font-size:var(--fs-body)}.stat-label{color:var(--text-secondary)}.stat-value{font-weight:var(--font-weight-semibold)}.stat-value.danger{color:var(--danger)}.stat-value.warning{color:var(--warning)}.stat-value.success{color:var(--success)}.quick-actions{display:flex;flex-direction:column;gap:.5rem}.quick-action-btn{width:100%;padding:.7rem 1rem;background:var(--primary-light);border:1px solid 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